Fraud Analyst & Financial Customer Service Representative

Join our dynamic team as a Fraud Analyst & Financial Customer Service Representative in the heart of Bali! This role offers a unique opportunity to safeguard financial transactions while delivering exceptional customer service. You will play a pivotal role in identifying fraudulent activities and ensuring a seamless experience for our customers. At Private Advertiser in Canggu, Bali, you'll be part of a company that values innovation and integrity, making it the perfect place to grow your career.

As a Fraud Analyst & Financial Customer Service Representative, you will be responsible for monitoring transactions, analyzing patterns, and providing top-notch customer support. You'll use tools like Splunk, Tableau, and Python to detect anomalies and ensure the security of our financial systems. Your daily tasks will include resolving customer inquiries, verifying transactions, and collaborating with cross-functional teams to maintain the highest standards of security and service.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze financial transactions to identify fraudulent activities.
• Provide exceptional customer service by resolving inquiries and verifying transactions.
• Use tools like Splunk, Tableau, and Python to detect anomalies and ensure system security.
• Collaborate with cross-functional teams to maintain security and service standards.
• Generate reports and insights to support decision-making processes.
• Stay updated with the latest fraud detection techniques and industry trends.
• Ensure compliance with financial regulations and internal policies.
• Train and mentor junior staff on fraud detection and customer service best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Computer Science, or a related field.
• Minimum 3 years of experience in fraud analysis or financial customer service.
• Proficient in using Splunk, Tableau, and Python for data analysis.
• Strong understanding of financial regulations and compliance standards.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Certification in fraud detection or financial services is a plus.
• Fluent in English and Bahasa Indonesia.

🛠️ Keahlian

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